This privacy policy (“Policy”) was last updated on July 17, 2025.
TherapyDial (“we”, “our”, “us”) takes your privacy seriously and is committed to protecting your personal information. This Policy explains how we collect, use, share, and safeguard data in connection with our website, therapist network, and revenue cycle management (RCM) services.
Introduction
TherapyDial Ltd. is a limited company headquartered at 5900 Balcones Drive, Ste 100, Austin, Texas, 78731. We connect individuals seeking therapy with licensed mental health professionals, and we help therapists grow their private practice through our full revenue cycle management, credentialing, and administrative services. You can contact us at info@therapydial.com.
How TherapyDial Works
TherapyDial operates as both a therapy directory and a practice support platform. We list therapists on our website, allowing patients to browse, learn more, and connect directly with a therapist of their choice. We also assist therapists with end-to-end support for starting and managing their practice — including credentialing, billing, and insurance revenue management services.
Personal Data We Collect
We collect personal data from both patients and therapists who interact with our platform. This may include:
- Contact information (name, email, phone, address)
- Professional details (licenses, NPI numbers, practice name, and specialization)
- Patient preferences and therapy goals
- Insurance or payment information
- Communications made through our website or contact forms
How We Use Your Data
We use your personal data to:
- Connect patients with suitable therapists
- Provide and improve our matching services and user experience
- Support therapists with practice setup, credentialing, and billing operations
- Communicate updates, appointment confirmations, or support responses
- Comply with legal and regulatory requirements
Information Sharing
We do not sell your personal information. We may share data with:
- Therapists — when a patient voluntarily connects or submits an inquiry.
- Service providers — for website hosting, analytics, billing, or support services under confidentiality agreements.
- Insurance or billing partners — to facilitate credentialing or claims management for therapists using our RCM services.
- Legal authorities — when required by law or to protect users’ safety or our legal rights.
Cookies and Analytics
We may use cookies and analytics tools (like Google Analytics) to measure traffic, improve user experience, and understand how users interact with our website. You can disable cookies in your browser settings at any time.
Your Rights
Depending on where you live, you may have rights to access, correct, or delete your personal data, or to object to certain processing activities. To exercise these rights, contact info@therapydial.com.
Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. However, no digital platform is entirely secure, and we encourage users to be cautious when sharing sensitive data online.
Therapydial and Minors
TherapyDial may facilitate therapy connections for minors aged 13–17 with verified parental or guardian consent. We do not knowingly collect or process data from minors without consent.
Changes to This Policy
We may update this Policy periodically to reflect changes in our operations or legal obligations. The updated Policy will be posted on this page with a revised date.
Contact Us
For privacy-related questions or requests, contact:
TherapyDial Ltd.
5900 Balcones Drive, Ste 100, Austin, Texas, 78731
Email: info@therapydial.com